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Terms & Conditions


  1. A Downpayment payment is required to book your move.

  2. Payment must be made by EFT or online through our website with Visa/Mastercard.

  3. Funds must reflect in our account before the move as we do not accept bank generated notifications as proof of payment.

  4. If you wish to cancel/postpone your move you must notify us by phone within 5 days (including weekends and public holidays) before the move date. 

  5. If your booking is made within 7 days (including weekends and public holidays) of your move date, it is not possible to cancel/postpone your move and receive a refund.

  6. Any request for refund should be made at least 7 days (including weekends and public holidays) before the move.

  7. There will be no refund for any item(s) we were unable to move, or for any other changes to the move details which are made on the day of the move.

  8. The quote is based on the move details provided by you. Any changes to the details may incur additional costs.

  9. The customer will be required to cover all bank charges for deposits made into our account.


  1. Please make sure you have provided us with complete move details.

  2. Please notify us if there are parking restrictions, goods-lift restrictions, scheduled power outages, or if there are steps/stairs/declines/inclines or other obstacle which could affect the move.

  3. Two (2) men must be able to EASILY carry and load all items if you, as the customer, selected the smaller, open vehicle (flatbed). If you selected the larger, closed vehicle (truck), four (4) men must be able to EASILY carry and load all items unless otherwise specified by you in writing. Any item too heavy to meet the above specifications, will not be moved. 

  4. For pot plants larger than 1 man can lift, you need to provide dimensions and weight. Any pot plant requiring more than 4 men to lift to shoulder height and onto the truck will not be moved.

  5. All small items to be moved, must be packed into boxes or bags before our team arrives. Packing costs will apply if we are required to do this work for you.

  6. Furniture or appliances with loose items in them will not be moved. All loose items should be removed and packed into boxes before the move commences.

  7. Heavy loose items, like books, should be packed in small boxes. Any box exceeding 12 kilograms in weight will not be moved.

  8. No flamable/toxic chemicals/liquids/gasses/solids can be moved by us. This includes semi-full and full gas bottles.

  9. We must be notified at least 7 days (including weekends and public holidays) before the move date of any items to be moved that are made of glass, such as but not limited to, glass panes, table tops, frames or mirrors. Any glass item not mentioned in advance will be moved at the customers risk and we will not be liable for any damage to the item.

  10. Please ensure that we have any amendments to your list at least 7 days (including weekends and public holidays) before your move. We will do our best to accommodate changes, however, we might have time or vehicle constraints and items not on the list will not be moved. There will be no refund for amendments made less than 7 days (including weekends and public holidays) before the move date.

  11. Please check your loadshedding schedule. If your move is impacted by loadshedding, there may be extra charges on the day.

  12. We must be notified in writing at least 7 days (including weekends and public holidays) before the move start time if you require special services (listed below). If we are not notified beforehand, we will not be able to provide the following services:

  • connecting/disconnecting plumbing/electrical equipment

  • dismantling/reassembling

  • removing/reattaching

  • box packing

  • bubble/protective plastic wrapping

  • hoisting

  • box delivery/collection



The quote is based on the information provided by you, the customer. Any change to the details of the move might affect the quote. Additional charges will be applied on the day if:

  • there are extra goods,

  • goods do not fit in the lift, stairs or doorway, or if the road approach and parking is not suitable for our vehicles,

  • you require special services,

  • there are any changes to the details of the move,

  • there are any delays beyond our control.


  • By agreeing to these terms and conditions you declare that all goods to be removed are your property or you have the authority of the owner to enter into a contract in respect of the goods to be removed.

  • You may not defer payment to us or offset any amount due to us in the event of a claim or dispute.

  • Mac Mover, Inc. will not be liable for any loss of income relating to damage/loss to/of any item caused by negligence or not.

  • Only Mac Movers Inc. and personnel may travel in our vehicle. We cannot transport customers, customers' pets or other members of the public.


  1. We are covered up to a load limit of R4000,000 with all risk goods in transit insurance.

  2. The excess on this policy payable by you, the customer, is R10,000.

  3. This insurance is intended to only be used in the event of complete loss of load.

  4. This insurance is provided at no additional cost to you.

  5. If additional insurance is required, the customer should contact their household insurance broker.

  6. We must be notified in writing of any damages to goods within 48 hours of the move (delivery). This time limit is essential.

  7. We will not be liable if you were careless in the non-avoidance of any damage or any part of the damage was sustained due to your own negligence. This includes damage to lifts.

  8. The following are not covered by our insurance: 

    • furs, jewellery, bullion, precious and semi-precious metals and stones, curiosities, items of art, money, documents, stamps, sunglasses, keys, cell phones, tablets, laptops, data.

    • Any item that has been wrapped in protective wrapping by anyone other than a Mac Mover employee.

    • the functioning of electronic equipment and motor-driven goods

    • firearms, explosives, dangerous substances

    • foods and drinks

    • any goods not packed or unpacked by our movers

    • items left inside furniture and loose unpacked items

    • property or goods damaged as a result of difficult access (unless we were told about this at least 7 days before the move time)

    • documents or other things that can be used as negotiable instruments.

    • faults of any type related to the insured goods, such as (but not limited to) defects, workmanship or professional advice.

    • the consequences of delay, depreciation, loss of market or other charges related to or resulting from the transportation of your goods.

    • actions related directly to your insured goods, such as (but not limited to) gradual deterioration or inherent or latent defects.

    • inherent vice or defect, vermin, insects, damp, mildew or rust.

    • detention, confiscation or requisition by customs or other officials or authorities.

    • wear and tear or gradual deterioration (including the gradual action of light or climatic or atmospheric conditions), unless following an accident or misfortune not otherwise excluded.

    • mechanical, electronic or electrical breakdown, failure, breakage or derangement of the insured property, unless following an accident or misfortune not otherwise excluded.

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